Frequently Asked Questions
You don’We advise you to register at Trendy Me to enjoy a superior shopping experience every time you visit us. we will keep you updated on your orders and refunds through SMS/email. But the registration is not mandatory, you can also shop the products as a guest user by using your mobile number.
Please refer the Trendy Me size chart for every product before making a purchase.
we ensure that our customers receive the purchased items in the finest condition and on time. Depending on your location, the product will be delivered to your doorstep within 3-5 days. The shipping fee will be applicable based on the location
At Present we deliver our products only in Nigeria.
You can add or manage the addresses from the address on profile page, Also you can add/select an address from the time of checkout.
We will keep you informed through SMS & Email till your purchase is delivered to you.
Our Delivery partner will make three attempts to deliver before returning the product to our warehouse. You may contact us at [email protected]
or call us to speak to the trendy me executive to place a re-dispatch request. We're available from 8 am to 5:00 pm from Monday to Saturday.
We regret the experience and apologize for the inconvenience. In the unlikely event that your order arrives in a damaged condition, you can raise an exchange request online by logging in to your account. Go to returns page Select the order and raise a return by clicking the damaged product. Add an appropriate reason exchange and submit the return request. Please note that you must notify us of the damage within 48 hours of receiving the order.
We apologize for the inconvenience. you can raise an exchange request online by logging in to your account. Go to returns page(https://trendyme.ng/myaccount/returns ) Select the order and raise a return by clicking the damaged product. Add an appropriate reason exchange and Submit the return request. Please note that you may exchange the product within 5 days from the date of delivery.
You can cancel your order online from the Orders section. Please note that the Cancel button will not be active once the order has been shipped out of the warehouse.
Our office hours are from 8 am to 5:00 pm Monday to Friday. You can also reach us at [email protected]
and we assure you of a response within 2 business days.
We don’t have any refund policy. Please refer our Terms and Conditions
Sale items are not eligible for refund or exchange.
You will get a mail including the tracking details after order processing
We regret that we are not offering cash on delivery at this point of time. We do only online payment.
Sorry, we have only exchange policy for the same product with different size.